Introduction
The rise of the Diia app has positioned Ukraine as a global leader in Ukraine digital government. With over 22 million users and 130 services, Diia has transformed how citizens interact with the state—even amid war. Let’s explore how Ukraine built one of the most advanced e‑governments in the world.
What Is Diia?
Launched officially in 2020, Diia — meaning “Action” — is Ukraine’s all-in-one digital state platform combining
– A mobile app and web portal offering access to 130+ government services and 30 digital documents
– Over 22.7 million active users — more than half the population
- Digital IDs: passports, driver’s licenses, marriage certificates
- Service functions: tax filings, business registration, property deeds
- Wartime use: compensation claims, displaced persons support, military bond purchases
Backed by Ukrainian Tech Talent
Ukraine’s thriving IT sector—boasting over 300,000 software developers—enabled efficient and cost-effective development . The app cost just US$ 5–10 million, far below what similar projects would require in Western Europe.
Strong Digital Infrastructure
Diia’s foundation lies in a robust national data exchange architecture — akin to Estonia’s X-Road. This lets agencies share data securely with user consent:
- Automatic verification of personal details
- No repeated forms—fewer administrative errors
- Rapid addition of new services, crucial during emergencies
Rapid Wartime Adaptation
Even under constant siege, Diia added 100+ new services after 2022, including war-related functions:
- Property damage compensation
- IDP (Internally Displaced Persons) support
- Real-time reporting of enemy movements
These agile additions showcase Diia’s resilience and capacity for fast deployment when citizens need critical support .
Global Recognition
Ukraine soared from 102nd to 5th place in the UN e‑Government Development Index and was praised by TIME in 2024 . Some experts now consider Ukraine more digitally advanced than Estonia.
The Future: AI, Education & e‑Residency
Future developments will include:
-1747990650652.jpg "Ukraine Digital Government: Diia App Powers Modern State 4")
- AI-guided citizen services — easing complex processes
- Diia.Education — digital training for 2.4 million users
- Diia.City — legal and tax incentives for 1,560+ IT firms and e-residency for global entrepreneurs
While AI holds immense potential, experts emphasize the need for rigorous data quality and ongoing validation .
Conclusion
From digital documents to disaster response, the Diia app has redefined how citizens engage with their government. Built on strong infrastructure, skilled labor, and a forward-thinking mindset—even under siege—Ukraine has emerged as a digital government powerhouse.
As AI, education, and global tech expansion continue, Diia’s “state in a smartphone” model could become international best practice.
